Industrial MRO & Spare Parts

Yes. We research parts from sample photos and measurements, matching through manufacturer catalogues and import channels where needed.

Urgent-flagged requests get priority stock checks and pricing; same-day dispatch is targeted for domestic stock.

By comparing two numbers: the cost of the line being down for the supply lead time, and the cost of holding the part. Where the downtime cost is high and the lead time is long, the part is stocked regardless of unit price — this is why a 200-lira sensor is often held while a 20,000-lira motor is not. Items that have been consumed more than once in a year get their minimum level raised; items never consumed get removed from stock.

Item by item. Fasteners, seals, filters and belts from established manufacturers are routinely interchanged on dimensional and performance equivalence. Anything inside a warranty, a certified assembly or a safety function should stay original. Whatever you decide, state it per line in the request — an equivalent quoted silently against an OEM quote is not a comparison, and we mark every equivalent explicitly.

Usually yes. A clear photograph of the nameplate, the part marking or the failed component itself is often enough to identify the item, and it is the fastest route when the maintenance records are incomplete. Send the machine make and model as well if you have it — it narrows the search considerably.

Yes. We deliver across all 81 provinces of Türkiye and arrange export shipments abroad. On export orders the delivery term is agreed at quotation stage under Incoterms 2020 — EXW, FCA, CPT or DAP — and the quote states which party arranges and pays for carriage, and where our responsibility ends. Country of origin, HS code and any conformity documents needed for export are settled at the same stage.

It includes the goods, export packing where required, and carriage up to the point defined by the agreed Incoterm. It does not include destination-country duties, taxes or customs charges — those sit with the buyer. Cargo insurance is not automatic under EXW, FCA, CPT or DAP; if you want it arranged, say so in the request and it appears as a separate line. Turkish VAT is zero-rated on exports once export clearance is completed.

There is no fixed minimum, but freight economics set a practical floor: on a low-value single-line order, carriage can exceed the value of the goods. Consolidating several categories into one shipment is usually what makes an export order worth placing — which is the same reason our buyers consolidate domestically. Tell us the delivery country and we will say honestly whether the freight makes sense before you spend time on a specification.

These three questions are the same on every category and industry page. The full answer — Incoterms, the document set and ISPM 15 packing — is in our export shipping guide.